Telstra Mobility Help Desk Service Delivery Support Specialist - Sydney CBD

DO YOU HAVE?

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• PRE-EXISTING Telstra Product & Services and CALL CENTRE experience?
  

• Active Listening, Conflict Management, Problem Solving, Priority Setting and Composure?
  

• Full working rights in Australia and willing to undergo a National Police Check?

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Job summary

We are looking for a Service Delivery Specialist that has PRE-EXISTING Telstra Product & Services experience.

This is a Help Desk Support role, so if you’ve got Telstra Product & Services and CALL CENTRE experience, this role would be perfect for you!

Telestar’s Enterprise Service Delivery (ESD) provides single point of accountability, specialised telecoms support for all managed services.

Our ESD team are the driving force for ensuring all requests are completed within SLA's.

Operating under a professional call centre environment, ESD process hundreds of requests each and every day under a carefully monitored and constantly coached environment.

Job details

The Service Delivery Support Specialist provides assistance to the Service Delivery Team both in Australia and China, the Finance Team, Human Resources Department and Management, in responding to inquires and requests relating to billing, mobile, fixed and data products, back of house and Telstra systems and processes.

You are responsible for Quality Control and management of timely and effective customer service delivery.

• Help Desk and Customer Service experience

• Telstra Mobility – Pin PUK, Suspension/Deactivation, Mobile Number Porting, Mobile Diversions, Portal Assistance, Roaming, Transfer of Ownership, Network Faults, Buy Back, Repair Pool Management, etc.

• Telstra Fixed Services experience desirable – Data, Voice, PSTN, ISDN, T-Biz, TIPT, NextIP, ADSL, NBN, Ethernet, Fibre, etc.

• Active Listening, Conflict Management, Problem Solving, Priority Setting and Composure are all skills required to excel in this role!

About the company

Telestar Communications Pty Ltd is a strategic Telstra™ Enterprise Partner that began operations in 1995.

Originally, Telestar's primary focus was on three core areas of competency - Online ICT Hardware Procurement, Billing Analysis and Telecoms consultation to Telstra's Enterprise and Government customers.

Today, Telestar has evolved to provide end-to-end telecommunications and billing solutions - priding itself on delivering a single point of accountability and support for all of their Clients' ICT requirements.

• Mobile Voice and Mobile Data Solutions

• Mobile Device Management & Procurement

• Managed Data Networks, VPN's and Internet Access Services

• Extensive Billing Management and Reporting.

For over 20 years Telestar has been recognised by carriers and ICT vendors alike for consistent and outstanding performance.

Telestar’s outstanding achievement and standards resulted in being named Telstra's Enterprise Mobility Partner of the Year for 2018 & 2019, finishing on top with the Highest Revenue across all Telstra Enterprise Partners - NATIONALLY.

Benefits and perks

In addition to working in a “State of the Art” office location in the CBD with beautiful views across Hyde Park and Sydney Harbour, the AM will also benefit from;

• Collaborative team environment with a "win together" attitude

• Regular team bonding and social functions

• Results based, flexible work environment

To discuss this opportunity in more detail, please contact Suzanne Johnstone on 02 9604 1559 or send your enquiry via our Contact page.

Send your CV/Resume to suzanne@concise-advice.com.au.

The successful candidate must have full working rights in Australia.

Please note that all applications and enquiries are treated as confidential.

NO AGENCIES PLEASE.